KAKAO CHANNEL

tel : 1577-3567

HELLO!

“KOREA’S NO. 1 SHIPPING COMPANY”

SEAWORLD EXPRESS FERRY CO., LTD.

notice

Notice

gallery

FAQs

Total 8건 1 페이지

    Is it possible to bring pets on the Santa Monica ferry departing from Jindo?

    We would like to inform you about the operation of bringing pets on board in Santa Monica.


    We plan to operate with assigned seating. Small dogs must be kept in a carrier and will be assigned a seat next to the designated area.


    For medium and large dogs, the basic rule is to keep them in your vehicle. If keeping them in the vehicle is not possible, they must be stored in a carrier and kept in the baggage room on board.


    If you do not agree with the above guidelines, please note that you will not be allowed to board for the safety of your pet. We kindly ask for your understanding.



    I have applied for the SeaWorld Express Ferry Signature product. How can I check my reservation?

    For privacy reasons, the application details have been changed to be viewable only by the administrator.


    After the administrator reviews the reservation, a reservation message will be sent via "KakaoTalk." You can check your reservation details through the received message.


    Once you proceed with bank transfer or card payment, a "payment confirmation message" will be sent, and your reservation will be confirmed.



    What is the refund policy?

    Section 3: Refunds, Refund Fees, and Cancellation Fees

    Article 19 (Refunds and Refund Fees)

      ① The carrier shall refund the fare according to the following criteria if the passenger's boarding is canceled, postponed, or delayed for reasons beyond the passenger's control after purchasing the boarding ticket (refer to the table below).

    <Table of Article 19, Clause 1>

    Classification

    Deduction and Refund Details

    After 7 days from reservation until 3 days before departure

    From 2 days before departure until 1 day before departure

    On the day of departure

    Before departure

    After departure

    1. If the passenger cancels or postpones boarding due to personal reasons after purchasing the passenger and vehicle boarding ticket (including reservations)

    Deduct 1,000 KRW per passenger

    Deduct 2,000 KRW per vehicle

    (one-way)

    Deduct 10% of the total fare and refund the balance

    Deduct 20% of the total fare and refund the balance

     

    Deduct 50% of the total fare and refund the balance (up to 2 days after departure)

    2. If the vessel cannot operate due to reasons beyond the carrier's control (e.g., weather conditions)

    Before departure

    Full refund

    After departure

    If the vessel cannot operate at an intermediate port, a refund corresponding to the undelivered portion will be provided upon passenger's request.

    3. If the vessel cannot operate due to the carrier's responsibility (e.g., engine failure, vessel accident)

    Before departure

    Full refund of the fare plus an additional 10% of the passenger fare and 10% of the vehicle fare

    After departure

    If transported to the destination using another vessel: No refund

    If returned to the departure port: Full refund of the fare plus an additional 20% of the fare

    If disembarked at an intermediate port: Refund of the fare for the remaining portion plus an additional 20% of the fare for the remaining portion

    4. If the voyage is delayed due to the carrier's responsibility (e.g., engine failure, vessel accident)

    If the voyage is delayed by more than 50% of the normal operation time: Refund 10% of the passenger fare and 10% of the vehicle fare; If the voyage is delayed by more than 100%: Refund 20% of the passenger fare and 20% of the vehicle fare

      ※ This does not apply if the voyage time is 1 hour or less.

    Which pier does it depart from?

    If you are departing from Mokpo, you should go to the Mokpo Port International Passenger Terminal for Queen Jenuvia (01:00) or to the Mokpo Port Samhak Passenger Terminal for Queen Jenuvia 2 (08:45). If you are departing from Jeju, Santa Monica departs from the Coastal Passenger Terminal at Pier 2, and Queen Jenuvia also departs from the Coastal Passenger Terminal at Pier 2 at 13:40. However, for vehicle boarding, the vehicle must be loaded at Pier 4, after which a shuttle bus will take you to Pier 2. Queen Jenuvia 2 (16:45) boards at the International Passenger Terminal located at Pier 7. For vehicle boarding, the vehicle must be loaded at Pier 6, and then you will take a shuttle bus to Pier 7 for boarding.

    What time do I need to arrive?

    If you are traveling with a vehicle, please arrive at least one hour before departure. If you are without a vehicle, arriving 30 minutes before departure will give you enough time to board comfortably.

    When will the mobile boarding pass be issued?

    The mobile boarding pass is automatically issued without the need for a separate request and will be sent out collectively around 5:00 PM on the day before your trip. However, please note that if certain conditions are not met (e.g., refunds, outstanding balances, vehicles over 1 ton requiring a visit to the ticket office), the boarding pass will not be issued.

    Where should I weigh my vehicle if it has a load exceeding 1 ton?

    You can weigh your vehicle at any certified weighing station nationwide. Here are some weighing stations located in Mokpo: Mokpo IC Gas Station Address: 235-1 Daeyang-dong, Mokpo Phone: 061-282-5140 Mokpo Nonghyup Gas Station 2 Address: 143-22 Yonghae-dong, Mokpo Phone: 061-277-2900 Beach Gas Station (24 hours) Address: 1756-5 Sanjeong-dong, Mokpo Phone: 061-276-3800 Korea Express Gas Station Address: 521 Daeyang-dong, Mokpo Phone: 061-802-2000 Jeju Cheonma Gas Station Phone: 064-751-5149 Address: 940-12 Geonip-dong, Jeju City, Jeju Special Self-Governing Province

    How do I enter personal information?

    Normally, all personal information must be entered during the reservation process to complete the booking. However, if for some reason the information was not entered, you can input it via the following [link].

검색