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What is the refund policy?

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작성자 최고관리자 작성일 2022.05.03 20:12

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Section 3: Refunds, Refund Fees, and Cancellation Fees
Article 19 (Refunds and Refund Fees)
  ① The carrier shall refund the fare according to the following criteria if the passenger's boarding is canceled, postponed, or delayed for reasons beyond the passenger's control after purchasing the boarding ticket (refer to the table below).
<Table of Article 19, Clause 1>
<div align="left" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: "Noto Sans KR", sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);">
<table border="1" cellspacing="0" cellpadding="0" style="border-spacing: 0px; border-collapse: collapse; background-color: transparent;">
<tbody style="box-sizing: border-box;">
<tr class="tr1" style="box-sizing: border-box;">
<td class="td1" rowspan="3" colspan="2" style="box-sizing: border-box; padding: 0px;">
Classification</td>
<td class="td1" colspan="4" style="box-sizing: border-box; padding: 0px;">
Deduction and Refund Details</td></tr>
<tr class="tr1" style="box-sizing: border-box;">
<td class="td1" rowspan="2" style="box-sizing: border-box; padding: 0px;">
After 7 days from reservation until 3 days before departure</td>
<td class="td1" rowspan="2" style="box-sizing: border-box; padding: 0px;">
From 2 days before departure until 1 day before departure</td>
<td class="td1" colspan="2" style="box-sizing: border-box; padding: 0px;">
On the day of departure</td></tr>
<tr class="tr1" style="box-sizing: border-box;">
<td class="td1" style="box-sizing: border-box; padding: 0px;">
Before departure</td>
<td class="td1" style="box-sizing: border-box; padding: 0px;">
After departure</td></tr>
<tr class="tr1" style="box-sizing: border-box;">
<td class="td1" colspan="2" style="box-sizing: border-box; padding: 0px;">
1. If the passenger cancels or postpones boarding due to personal reasons after purchasing the passenger and vehicle boarding ticket (including reservations)</td>
<td class="td1" style="box-sizing: border-box; padding: 0px;">
Deduct 1,000 KRW per passengerDeduct 2,000 KRW per vehicle(one-way)</td>
<td class="td1" style="box-sizing: border-box; padding: 0px;">
Deduct 10% of the total fare and refund the balance</td>
<td class="td1" style="box-sizing: border-box; padding: 0px;">
Deduct 20% of the total fare and refund the balance </td>
<td class="td1" style="box-sizing: border-box; padding: 0px;">
Deduct 50% of the total fare and refund the balance (up to 2 days after departure)</td></tr>
<tr class="tr1" style="box-sizing: border-box;">
<td class="td1" rowspan="2" style="box-sizing: border-box; padding: 0px;">
2. If the vessel cannot operate due to reasons beyond the carrier's control (e.g., weather conditions)</td>
<td class="td1" style="box-sizing: border-box; padding: 0px;">
Before departure</td>
<td class="td1" colspan="4" style="box-sizing: border-box; padding: 0px;">
Full refund</td></tr>
<tr class="tr1" style="box-sizing: border-box;">
<td class="td1" style="box-sizing: border-box; padding: 0px;">
After departure</td>
<td class="td1" colspan="4" style="box-sizing: border-box; padding: 0px;">
If the vessel cannot operate at an intermediate port, a refund corresponding to the undelivered portion will be provided upon passenger's request.</td></tr>
<tr class="tr1" style="box-sizing: border-box;">
<td class="td1" rowspan="2" style="box-sizing: border-box; padding: 0px;">
3. If the vessel cannot operate due to the carrier's responsibility (e.g., engine failure, vessel accident)</td>
<td class="td1" style="box-sizing: border-box; padding: 0px;">
Before departure</td>
<td class="td1" colspan="4" style="box-sizing: border-box; padding: 0px;">
Full refund of the fare plus an additional 10% of the passenger fare and 10% of the vehicle fare</td></tr>
<tr class="tr1" style="box-sizing: border-box;">
<td class="td1" style="box-sizing: border-box; padding: 0px;">
After departure</td>
<td class="td1" colspan="4" style="box-sizing: border-box; padding: 0px;">
If transported to the destination using another vessel: No refund
If returned to the departure port: Full refund of the fare plus an additional 20% of the fare
If disembarked at an intermediate port: Refund of the fare for the remaining portion plus an additional 20% of the fare for the remaining portion</td></tr>
<tr class="tr1" style="box-sizing: border-box;">
<td class="td1" colspan="2" style="box-sizing: border-box; padding: 0px;">
4. If the voyage is delayed due to the carrier's responsibility (e.g., engine failure, vessel accident)</td>
<td class="td1" colspan="4" style="box-sizing: border-box; padding: 0px;">
If the voyage is delayed by more than 50% of the normal operation time: Refund 10% of the passenger fare and 10% of the vehicle fare; If the voyage is delayed by more than 100%: Refund 20% of the passenger fare and 20% of the vehicle fare
  ※ This does not apply if the voyage time is 1 hour or less.</td></tr>
</tbody>
</table>
</div>

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What is the refund policy?

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Classification		Deduction and Refund Details
		After 7 days from reservation until 3 days before departure	From 2 days before departure until 1 day before departure	On the day of departure
				Before departure	After departure
1. If the passenger cancels or postpones boarding due to personal reasons after purchasing the passenger and vehicle boarding ticket (including reservations)		Deduct 1,000 KRW per passenger Deduct 2,000 KRW per vehicle (one-way)	Deduct 10% of the total fare and refund the balance	Deduct 20% of the total fare and refund the balance	Deduct 50% of the total fare and refund the balance (up to 2 days after departure)
2. If the vessel cannot operate due to reasons beyond the carrier's control (e.g., weather conditions)	Before departure	Full refund
	After departure	If the vessel cannot operate at an intermediate port, a refund corresponding to the undelivered portion will be provided upon passenger's request.
3. If the vessel cannot operate due to the carrier's responsibility (e.g., engine failure, vessel accident)	Before departure	Full refund of the fare plus an additional 10% of the passenger fare and 10% of the vehicle fare
	After departure	If transported to the destination using another vessel: No refund If returned to the departure port: Full refund of the fare plus an additional 20% of the fare If disembarked at an intermediate port: Refund of the fare for the remaining portion plus an additional 20% of the fare for the remaining portion
4. If the voyage is delayed due to the carrier's responsibility (e.g., engine failure, vessel accident)		If the voyage is delayed by more than 50% of the normal operation time: Refund 10% of the passenger fare and 10% of the vehicle fare; If the voyage is delayed by more than 100%: Refund 20% of the passenger fare and 20% of the vehicle fare ※ This does not apply if the voyage time is 1 hour or less.