KAKAO CHANNEL

tel : 1577-3567

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“KOREA’S NO. 1 SHIPPING COMPANY”

SEAWORLD EXPRESS FERRY CO., LTD.

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※Important Information



  1. Tickets can be purchased on-site only if there are available seats.
  2. When booking online, the internet discount is automatically applied.
  3. During peak season and holidays, internet discounts are not available.
  4. No ID (passport) is required when making a reservation.
  5. On the day of travel, a passport or foreign registration card is required. Without it, boarding will not be permitted.
  6. If reservation details are incorrect, additional fees may apply or refunds may not be issued.
  

Tips for Reserving a Blood Donation Event!

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When Participating in a Blood Donation Event

Here are some guidelines.

Only applicable to those who have made a reservation and payment through the website.
※Blood donation certificates or the RedConnect app can be used for verification.

Participants who donated blood within the last 3 months from the date of boarding (No limit on the number of times)

Benefits: Passenger discount (30% on weekdays, 20% on weekends), Vehicle discount (20%)

Exclusions: Major holidays (Lunar New Year, Chuseok), long weekends during public holidays (Children's Day, Memorial Day, etc.), and summer peak season (July 23 - August 18)

One blood donation certificate can be used to get a discount for up to 4 people (excluding transferred certificates)

Blood Donation Event

Reservation and Boarding Procedure Guide

① Select a ship and cabin through "Make a Reservation"
   - Queen Jenuvia, Queen Jenuvia II: Economy, Standard Shared Cabin
   - Santa Monica: Economy, Standard

② For vehicles, the discount is automatically applied when selecting 'Vehicle Name (20% Discount)'

③ After accessing the "Seaworld Express Ferry KakaoTalk Channel", register as a friend

④ Bring your mobile boarding pass, ID, and blood donation certificate, and board through the gate

※ A 20% discount applies for Santa Monica

※ No discount is available for Jindo-Chuja/Chuja-Jindo/Chuja-Jeju routes

Tips for Reserving for Pets!

※ Please refer to the information below when making a reservation.

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Prepare a Pet Carrier

Please prepare a dedicated carrier, such as a bag-type or hard carrier.
If you do not bring a dedicated carrier, boarding may be restricted.

Use Pet-Only Spaces

There are pet suites, pet standard rooms, pet economy rooms, pet rooms, and pet gardens available on the ship where you can stay with your pet. Please follow the crew's instructions when using these facilities.

Pet Suite Room
A private pet-only room for your family with a bathroom for extra comfort!
Pet Standard Room
A multi-bed room that you can share with your pet
Pet Play Room
An economy shared room where you can stay with your pet. Limited to one owner per pet weighing less than 4kg.
Pet Garden
An outdoor deck with pet-only ocean view facilities
※ Pets are not allowed to move outside of pet-only spaces.
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Pet Suite Room

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Pet Standard Room

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Pet Play Room

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Pet Garden

Pet Suite Room
is the most comfortable room for staying with your pet.

This is a private room for up to 4 people, equipped with a bathroom for extra comfort. Additionally, two Paris Baguette coffee coupons are provided.

※ Tip: For 5 people, reserve 1 Pet Suite Room and 1 Economy Room.
Pet Standard Room
is a multi-bed room sold in sets of 2 rooms.

The Pet Standard Room can accommodate 16 people and is sold in sets of 2 rooms (beds) (even numbers).

Pet Economy & Pet Room
are limited to one owner per pet for a comfortable environment.

This is a dedicated space for small dogs under 4kg. For pets over 4kg, please use the Pet Suite Room or Pet Standard Room.

When Using the Ship with Large Dogs
please prepare a muzzle and a leash (harness).

For smooth boarding, please wear a muzzle and a leash before boarding. As with small and medium-sized dogs, a carrier is essential.

Important Information for Reserving Cargo Trucks

※ Please refer to the information below when making a reservation.

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Prepare a Weighing Certificate

Please ensure to measure the weight of the loaded cargo truck at an "Authorized Weighing Station" and bring the weighing certificate.

Only "weighing certificates within 24 hours" are accepted. Without it, vehicle loading may be restricted.


When Making a Reservation

Please refer to the information below.

Empty Load means the cargo bed is empty.

Loaded means the cargo bed is loaded with goods.

4.5 Ton (Short)
Vehicles without an axle or with a cargo bed length of less than 7 meters
4.5 Ton (Long)
Vehicles with a cargo bed length between 7 meters and less than 8 meters
4.5 Ton (Extra Long)
Vehicles with a cargo bed length between 8 meters and less than 9 meters
4.5 Ton (Ultra Long)
Vehicles with a cargo bed length of 9 meters or more
9.5 Ton (Long)
Vehicles with a total length of less than 11.6 meters
9.5 Ton (Extra Long)
Vehicles with three axles or a total length of 11.6 meters or more
Cargo Truck
Please Check the Load

Hazardous materials, explosives, and flammable substances cannot be loaded. For hazardous materials, please contact us separately.

Loading and securing must be done according to the size of the cargo bed for loading to be possible.

- Loading is allowed up to one-tenth of the total vehicle length behind the cargo bed.
- For loads exceeding this or items with high height, please contact us separately.
- For special cargo or equipment, please contact us separately.
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Flammable Substances

Not Allowed for Loading

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Oxidizing Substances

Not Allowed for Loading

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Explosive Substances

Not Allowed for Loading

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Compressed Gases

Not Allowed for Loading

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Acute Toxic Substances

Not Allowed for Loading

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Acute Corrosive Substances

Not Allowed for Loading

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Respiratory Sensitizing Substances

Not Allowed for Loading

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Hazardous to the Aquatic Environment

Not Allowed for Loading

Proper Method for Cargo Loading
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Please Check Special Cargo Trucks

For special cargo vehicles such as aerial work platforms, ladder trucks, cargo cranes, grapple trucks, and broadcasting trucks, the loaded (with cargo) rate applies.

Example: For a 4.5-ton aerial work platform, check the length of the cargo bed behind the driver's seat and make a reservation accordingly.

If there are items loaded in the cargo bed, a weighing certificate is mandatory.

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Aerial Work Platform

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Ladder Truck

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Cargo Crane Truck

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Grapple Truck

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Broadcasting Truck

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Fire Truck, etc.

Equipment/Special Vehicles
reservations are processed after consultation, so please contact us separately.

Equipment - Excavators, forklifts, pump trucks, auger cranes, drilling rigs, tractors, bulldozers, payloaders, etc.

Special Vehicles - Tank lorries, trailers, car carriers, caravans, and specially modified camper vans, etc.

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Excavator

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Forklift

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Drilling Rig

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Pump Truck

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Auger Crane

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Payloader

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Tank Lorry

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Trailer

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Trailer/Caravan

Tips for Bicycle Reservation

※ Please refer to the following information when making a reservation.

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When Booking Online

Reserve a bicycle together

When making a reservation, select [Bicycle Reservation] and pay the bicycle fee.
Additionally, inform the ticket office that you have a bicycle and make the payment.
※ 3,000 KRW per bicycle, 2,000 KRW for additional carrier, 3,000 KRW for electric scooter.


The bicycle shipping fee of 3,000 KRW is a marine transportation fee,
and if not stored in a hard case, the shipping company is not liable for any issues that may arise.

Ship Your Bicycle First

Please do so

After verifying your bicycle receipt with the on-site staff, follow their instructions to safely load your bicycle (same location as vehicle loading). After loading, carry your ID, board the shuttle bus, and proceed to the terminal to board the vessel at the scheduled time.

Attention!! This is an area with frequent movement of large vehicles. Please follow the instructions of the on-site staff to prevent any safety accidents.

Please note that if the bicycle is not stored in a hard case, any scratches or damage will not be covered.

Car Consignment Transport Information

※ This service is provided in collaboration with ‘Jeju Express Co., Ltd.’, a professional car transport company officially partnered with Seaworld Express Ferry.

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What is Car Consignment (Entrusted Transport)?

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Consignment is a shortened term for 'entrusted transport'. It is a method where you entrust your car from home to a transport company to have it delivered to your desired destination.


Advantages of Jeju Express Consignment Service

Travel Customers: When traveling with the entire family by plane, you can send just your car loaded with travel items.

Car Sales: In cases of sales or purchases of new and used cars, we handle the transport for you.

Moving to Jeju: On a hectic moving day, we send your family's car along with the moving goods.

Business: We transport special-purpose vehicles for advertising shoots, film shoots, construction, exhibitions, and personnel transfers.



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Jeju Express Consignment Service Guide

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Jeju Express Consignment Process Guide

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Jeju Express Consignment Precaution Guide

This is a door-to-door service where a driver visits your home.

The transport time combines land and sea transport, taking a minimum of 18 to 36 hours.

Depending on the pickup area, the use of car carrier consignment services may be restricted.

The consignment fee may vary depending on the vehicle type, location, transport method, and weekday/weekend.

Please make sure to pre-arrange if your vehicle has modifications such as wide tires, spoilers, roof tents, or bicycle carriers.

We recommend checking tire pressure, coolant, and engine oil before consignment.

Flammable/explosive materials, valuables, and perishable foods cannot be loaded.


Tips for Booking with Partner Companies

※ If you do not bring the original proof of partnership after selecting a partner company, the regular fee will apply. (Photos, screenshots, etc., are not accepted)

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When Booking with Partner Companies

This is a guide.

This is a passenger discount partnership service implemented to enhance the convenience and welfare of employees using the ship through business agreements.

※Discounts are only applicable for online reservations.

Privileges (Refer to the table below for the discount rate by partner company and ship)

Partner Company A: Discount on passenger fare (Economy) and cars

Partner Company B: Discount on passenger fare (Standard, Economy) and cars

Partner Companies C, D: Discount on passenger fare (Economy)

Reservation and Boarding Procedure through Partner Company Discounts

① Check the group you belong to from the partner company discount rate table.

② Proceed with online pre-reservation and payment.

③ Access the 'Seaworld Express Ferry Kakao Channel' and add it as a friend.

④ On the day of boarding, verify your partner company employee ID (affiliation ID) and mobile boarding pass, then board through the gate.

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Partner Companies

Partner Company A Mokpo Customs (Korea Customs Service), Army, Navy, National Police Agency, Jeonnam Firefighters Association

Partner Company B Hyundai Samho Heavy Industries, Kia Motors, Jeollanam-do Education Officials

Partner Company C KORAIL, Human Resources Development Service of Korea, CJ Logistics, Mokpo New Port, Daehan Shipbuilding, Korea Maritime Youth Federation,
KT Jeonnam Headquarters Labor Union, Mokpo National University, Sehan University, Chodang University, Mokpo National Maritime University

Partner Company D Mokpo Star Palace Residents, Families of the 4.3 Victims

Important Notes

This discount is an event for companies (institutions) partnered with our company.

Fuel surcharges and terminal usage fees are excluded from the discount. The discount is applicable only to economy class rooms.

If you do not bring your employee ID (affiliation ID) on the day of boarding, the regular fee will be charged.

The discount applies only when the eligible person actually boards the ship and cannot be transferred to others.

The discount cannot be combined with other discounts and is only available for online reservations through the Seaworld Express Ferry website (no discount for on-site or phone reservations).

Discounts are not applicable during holidays, long weekends, and summer peak periods (July 23 - August 18).

This partnership discount may be changed or canceled depending on ship operation and our company's circumstances.

The discount is not applicable for the Jindo-Chuja and Chuja-Jeju routes.